Talk to a person
Every email is read and answered by a person, in English or French. We usually reply within one to two business days.
Customer support
Questions about the app, your license key, a Mac to free, billing, a refund or a cancellation.
Company and partnerships
Business inquiries and legal matters for HAVEN GLOBAL SERVICES LTD: write with “Business” in the subject.
Journalists: logos, screenshots and key facts are in the press kit. For an interview or a question, write to support@isoladesk.app with “Press” in the subject.
Privacy requests
To access, correct, export or erase your personal data, write from the address linked to your subscription, with “Privacy” in the subject. Details in our Privacy Policy.
Security reports
Found a vulnerability in the app, the website or the license server? Write to support with “Security” in the subject. See how we handle reports.
Get an answer faster
Please include:
- Your macOS version and your Mac (Apple Silicon or Intel)
- Your IsolaDesk version (IsolaDesk › About IsolaDesk)
- For license or billing questions: your key, or the email used at checkout
- A screenshot of the message, if there is one
Tip: in IsolaDesk, Help › Report a Problem… prepares this email for you, with diagnostic information (never your messages). Please never send us your WhatsApp messages or QR codes: we don’t need them.
Company details
- Company
- HAVEN GLOBAL SERVICES LTD, a private limited company registered in England and Wales
- Company number
- 16267495 (Companies House)
- Registered office
- First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom
- Website
- havengs.uk
Email is the fastest way to reach us: we don’t offer phone support, and the registered office doesn’t handle support requests.