IsolaDesk

Support

Installation, activation and answers to common questions. Still stuck? Email support@isoladesk.app — a human will answer.

Download and install

Pick the version that matches your Mac. Both include the 14-day free trial and work with the same license.

Apple Silicon Macs with an M1, M2, M3, M4 chip or later Download for Apple Silicon
Intel Macs with an Intel processor Download for Intel

Not sure? Open the Apple menu › About This Mac. “Chip: Apple M…” means Apple Silicon; “Processor: Intel…” means Intel.

  1. Open the downloaded .dmg file.
  2. Drag IsolaDesk onto the Applications folder.
  3. Eject the disk image, then open IsolaDesk from your Applications folder or Launchpad.

First launch on macOS

Temporary step

IsolaDesk is going through Apple’s notarization process. Until it’s complete, macOS shows a warning the first time you open the app and blocks it. This is expected, and you only need to do this once. We’ll remove this section as soon as notarization is done.

  1. Open IsolaDesk. When macOS says it can’t verify the app, click Done (or OK).
  2. Open System Settings › Privacy & Security.
  3. Scroll down to the Security section. Next to the message about IsolaDesk, click Open Anyway.
  4. Confirm with your password or Touch ID, then click Open. From now on, IsolaDesk opens normally.

On macOS 11 to 14 you can also Control-click IsolaDesk in the Applications folder, choose Open, then confirm.

Activate your license

Your license code looks like ISOLA-XXXX-XXXX-XXXX. It’s shown on the confirmation page right after payment.

  1. Open IsolaDesk.
  2. In the menu bar, choose IsolaDesk › License…
  3. Paste your license code and click Activate.

Activation needs an internet connection. After that, IsolaDesk checks your license offline at every launch and refreshes it quietly in the background when you’re online — you can work offline for weeks without any problem. The License window also shows when your subscription renews, with a Manage subscription link.

Move your license to another Mac

A subscription works on one Mac at a time. To use it on a new Mac:

  1. On the Mac you no longer use, open IsolaDesk › License… and click Deactivate this Mac.
  2. On the new Mac, activate with the same code.

Old Mac lost, sold or broken before you could deactivate it? Email support@isoladesk.app with your license code and we’ll free it for you.

Manage or cancel your subscription

Your subscription costs $9.99 a year (plus any applicable tax) and renews automatically on the anniversary of your purchase. Everything about billing happens in the Stripe customer portal:

  1. Open the customer portal and enter the email you used at checkout.
  2. Click the login link you receive by email.
  3. Update your card, download receipts and invoices, or click Cancel subscription.

Manage subscription

When you cancel, IsolaDesk keeps working until the end of the year you’ve already paid for and you won’t be charged again; the unused part of the year isn’t refunded. No access to that email anymore? Write to support@isoladesk.app and we’ll cancel it for you.

Lost license key

Enter the email address you used at checkout and we’ll send you every license code linked to it.

For privacy reasons we show the same confirmation whether or not a license exists for this address.

Frequently asked questions

Which version should I download?

Apple Silicon for Macs with an M1 chip or later, Intel for older Macs with an Intel processor. Check in Apple menu › About This Mac. The Intel version runs on Apple Silicon through Rosetta, but the Apple Silicon version is faster and uses less battery.

An account says it needs a QR scan

WhatsApp sometimes logs out linked devices — for example if the phone hasn’t been online for about 14 days, or if you removed the device in WhatsApp › Linked devices. Open the workspace and scan the new QR code with that account’s phone.

Can my WhatsApp accounts see each other?

No. Each workspace has its own session, cookies and local storage. Logging in or out of one has no effect on the others.

Does IsolaDesk read or store my messages?

No. Your chats load directly from WhatsApp inside each workspace, and their session data stays on your Mac. Nothing is sent to us. Our license server only receives what your license needs (license key, Mac name, anonymous Mac ID, app version), and the app checks isoladesk.app for updates — see our Privacy Policy.

Is it against WhatsApp’s rules?

IsolaDesk only displays the official WhatsApp Web, one account per workspace. It doesn’t send messages for you, automate anything or modify WhatsApp. You remain responsible for using WhatsApp in line with its terms, and we can’t speak on Meta’s behalf.

What happens when the trial ends?

After 14 days, IsolaDesk shows a lock screen until you activate a license. Nothing is charged automatically: the trial never turns into a paid subscription on its own. When you’re ready, subscribe for $9.99 a year (plus any applicable tax) and enter your code in IsolaDesk › License…

How does the subscription work?

You pay $9.99 (plus any applicable tax) when you subscribe, and the subscription renews automatically every year on the anniversary date until you cancel. Stripe emails you a receipt for every payment. If we ever change the price, we’ll tell you by email at least 30 days before the renewal it applies to.

How do I cancel?

Anytime, from the customer portal: enter the email used at checkout, follow the login link you receive and click Cancel subscription. Prefer email? Write to support@isoladesk.app and we’ll cancel it for you. There’s no minimum period and no cancellation fee.

What happens when my subscription ends?

After you cancel, IsolaDesk keeps working until the end of the year you’ve already paid for, and you won’t be charged again. The unused part of a year isn’t refunded. When that date passes, the app shows a lock screen with a Renew button; your workspaces stay on your Mac, so you can pick up where you left off if you subscribe again.

Can I use it on two Macs?

Not at the same time: a subscription covers one Mac at a time. To move it, open IsolaDesk › License… on the old Mac, click Deactivate this Mac, then activate the same code on the new one. Old Mac lost or broken? Email us and we’ll free it for you. Need IsolaDesk on two Macs at once? Take one subscription per Mac.

Are updates included?

Yes. Every new version is included for as long as your subscription is active — no paid upgrades. IsolaDesk lets you know when an update is available: download it and replace the app in your Applications folder.

Can I get a refund?

Yes. Within 14 days of your first payment, email support@isoladesk.app and we refund you in full — no questions asked. Forgot to cancel before a renewal? Ask within 14 days of the renewal charge and, if you haven’t used IsolaDesk since, we refund it too. A refund cancels the subscription and deactivates the license. Details in our Refund Policy.

System requirements

  • macOS 11 Big Sur or later
  • A Mac with Apple Silicon (M1 or later) or an Intel processor
  • An internet connection (WhatsApp Web, and once for license activation)
  • A WhatsApp account on a phone for each number you want to add

Contact

Email support@isoladesk.app. We usually answer within one to two business days. To help us help you faster, include your macOS version, your Mac model (Apple Silicon or Intel) and, for license questions, your license code or the email used at checkout.