Terms of Sale

1. Who we are

IsolaDesk is published and sold by HAVEN GLOBAL SERVICES LTD, a private limited company registered in England and Wales under company number 16267495, whose registered office is at First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom (“we”, “us”). These Terms apply to the website isoladesk.app, to the IsolaDesk app (including the free trial) and to IsolaDesk subscriptions. By subscribing or using the app, you agree to them.

2. The app and acceptable use

IsolaDesk is a macOS app that displays several WhatsApp Web accounts side by side, each in its own isolated session, with a central dashboard. IsolaDesk is an independent product and is not affiliated with, endorsed or sponsored by WhatsApp LLC or Meta Platforms, Inc.

To use IsolaDesk you need a WhatsApp account for each number you add. Your use of WhatsApp remains governed by WhatsApp’s own terms, which you are responsible for respecting. WhatsApp may change or restrict WhatsApp Web at any time; we have no control over this.

You agree to use IsolaDesk lawfully and in line with WhatsApp’s terms — in particular, not to use it to send spam or unsolicited bulk messages, or to access accounts you are not authorised to use. IsolaDesk does not automate WhatsApp, and we do not access the content of your messages: WhatsApp Web runs locally on your Mac, in isolated sessions (see our Privacy Policy).

3. Free trial

The trial starts automatically the first time you open IsolaDesk on a Mac. It lasts 14 days, includes every feature and requires no payment details. It does not turn into a paid subscription by itself: at the end of the trial, the app shows a blocking screen until a license is activated. You must not try to reset, extend or bypass the trial.

4. Subscription and payment

• Price. An IsolaDesk subscription costs $9.99 USD per year. Prices are shown excluding tax: any applicable tax (such as VAT or sales tax) is calculated at checkout according to your location and shown before you pay.
• Payment. Payments are processed by Stripe, our payment processor. The seller and your contracting party is HAVEN GLOBAL SERVICES LTD. Stripe keeps your payment method to charge the yearly renewals; we never receive or store your full card details.
• Contract. The contract is concluded when your first payment is confirmed. Your license code is then displayed on the confirmation page and can be resent to your checkout email address at any time.
• Receipts. Stripe emails you a receipt for every payment. Receipts and invoices are also available in the customer portal.

5. Automatic renewal

Your subscription runs for one year from the date of your first payment and renews automatically for successive one-year periods. At each renewal, Stripe charges the then-current yearly price (plus applicable tax) to your payment method on file, on the anniversary date of your first payment. The renewal price is the same as your current price unless we notify you of a change: in that case, we will email you at least 30 days before the renewal at which the new price applies, and you can cancel before then if you don’t agree.

If a renewal payment fails, Stripe automatically retries it and emails you so you can update your payment method in the customer portal. Your license keeps working for about 3 days after the end of the paid period; if the payment is still unpaid after that, the license stops working and the app returns to its blocking screen until the payment goes through or you subscribe again.

6. Cancelling

You can cancel at any time, with no minimum period and no fee:

• in the Stripe customer portal (enter the email used at checkout, follow the login link you receive, then choose Cancel subscription); or
• by emailing support@isoladesk.app from the address used at checkout.

Effect of cancellation. Cancelling stops future renewals. Your license remains valid until the end of the yearly period you have already paid for, and you will not be charged again. Apart from the refunds described in section 9, we do not refund the unused part of a period. When the period ends, the app shows a blocking screen until a new subscription is activated.

7. License terms

While your subscription is active, we grant you a personal, non-exclusive, non-transferable right to use IsolaDesk for your own private or professional purposes, under these conditions:

• Duration. The license is valid for as long as your subscription is paid up, until the end of the current paid period.
• One Mac. It can be active on one Mac at a time. You can move it between your own Macs by deactivating it on one (IsolaDesk › License… › Deactivate) and activating it on another, or by asking support to remove a Mac you no longer have.
• Updates. All new versions of IsolaDesk released while your subscription is active are included at no extra cost.
• Activation. Activation requires an internet connection and sends us the technical data described in our Privacy Policy. The app then checks the license offline and refreshes it periodically when online, which is also how it learns about renewals; if it cannot do so for an extended period, it will ask you to connect to the internet.

You may not: share or publish your license code; resell, rent or sublicense the app; circumvent the license or trial mechanisms; or decompile or reverse-engineer the app, except to the extent the law expressly allows it.

8. Right of withdrawal (consumers in the UK and EU)

If you are a consumer, you normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, this right ends once supply begins, provided you have agreed to it. At checkout, you expressly request immediate access to the digital content (your license code is delivered right after payment) and acknowledge that you lose your statutory 14-day right of withdrawal once access is provided.

9. Refunds

• First payment. You can ask for a full refund within 14 days of your first payment by emailing support@isoladesk.app, without giving a reason.
• Renewals. If you forgot to cancel, ask within 14 days of a renewal charge: if you haven’t used IsolaDesk since the renewal date, we refund that renewal in full.
• Effect. A full refund cancels the subscription and revokes the license on your Mac.

Full details are in our Refund Policy. Your statutory rights in case of faulty digital content are not affected.

10. Revocation and termination

A full refund or a payment dispute (chargeback) automatically revokes the license and cancels the subscription. We may also terminate your subscription and revoke the license if a payment is reversed or in case of serious breach of these Terms (for example publicly sharing a license code, circumventing the license mechanisms or misusing the app in breach of section 2). Except in cases of fraud or where the law prevents it, we will contact you first and give you a reasonable chance to remedy the breach. You can end the contract at any time by cancelling your subscription (section 6).

11. Availability, updates and warranty

If you are a consumer, you benefit from the statutory rights for digital content under the law that applies to you — in the UK, the Consumer Rights Act 2015; in the EU, the mandatory rules of your country of residence. Nothing in these Terms limits them. If IsolaDesk does not work as described, contact us and we will fix the problem, or refund you if we can’t.

Because IsolaDesk displays a third-party service (WhatsApp Web), we cannot guarantee that WhatsApp will remain available, unchanged or compatible. We will make reasonable efforts to keep the app working and to adapt it through updates, which are included while your subscription is active. Subject to your statutory rights, the app is otherwise provided “as is”, without any other warranty.

12. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, including your statutory rights as a consumer (such as those under the UK Consumer Rights Act 2015 or the mandatory law of your EU country of residence).

Subject to the above: we are not liable for losses that were not reasonably foreseeable, for losses caused by WhatsApp, Meta or other third-party services, or for losses resulting from your breach of these Terms. If you use IsolaDesk for business purposes, we are not liable for loss of profit, revenue, business opportunity or data, and our total liability is limited to the amount you paid us in the 12 months before the claim.

13. Privacy

How we handle personal data is explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms, for example to reflect changes in the law or in the app. We will tell active subscribers about material changes by email before they apply; if you don’t agree, you can cancel before your next renewal. Changes never apply retroactively to a period you have already paid for.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence or in those of England and Wales. Please contact us first: most problems can be solved quickly by email.

16. Contact

Product support: support@isoladesk.app
Manage your subscription: customer portal
Company: HAVEN GLOBAL SERVICES LTD, First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom — info@havenglobal.services