Cancel your subscription
You can cancel online at any time, at no cost. IsolaDesk keeps working until the end of the year you’ve already paid for, and you won’t be charged again.
Opens Stripe’s secure customer portal, which handles your subscription for us.
Three steps, about a minute
Open the portal
Click Cancel my subscription above and enter the email address you used at checkout.
Follow the link
Stripe emails you a secure login link. Nothing after a few minutes? Check your spam folder.
Confirm
Choose Cancel subscription and confirm. The portal then shows the date your subscription ends.
What happens next
- No more payments. Your subscription won’t renew and nothing else is charged.
- A confirmation by email. We confirm your cancellation by email, with the date IsolaDesk stops working. Keep that email.
- IsolaDesk keeps working until the end of the year you’ve paid for. IsolaDesk › License… shows that date.
- Changed your mind? Reactivate the subscription in the same portal any time before that date: nothing changes for you.
- When the year ends, IsolaDesk shows a screen saying your subscription has ended. Your workspaces stay on your Mac, ready if you subscribe again.
No access to that email anymore?
Write to support@isoladesk.app with your license key or the email used at checkout, and we’ll cancel it for you and confirm by email.
Would you rather get a refund?
Your first payment is refundable in full within 14 days, and a forgotten renewal within 14 days if you haven’t used IsolaDesk since. A refund ends the subscription right away. See the Refund Policy.
Just changing Mac?
No need to cancel: deactivate the old Mac and activate the new one with the same key.