Refund Policy

Our 14-day guarantee

You can try IsolaDesk free for 14 days before paying anything. If you subscribe and change your mind, we refund your first payment in full within 14 days of the payment date — you don’t have to give a reason.

Renewals

Your subscription renews automatically every year at $9.99 (plus any applicable tax), and Stripe emails you a receipt. Forgot to cancel? Write to us within 14 days of the renewal charge: if you haven’t used IsolaDesk since the renewal date, we refund that renewal in full.

How to ask for a refund

1. Email support@isoladesk.app, ideally from the address used at checkout.
2. Include your license code or the email used for the purchase.
3. We confirm and issue the refund through Stripe to your original payment method, usually within 2 business days.

Depending on your bank, the money can take 5 to 10 business days to appear on your statement. The refund covers the full amount you paid, taxes included.

What happens to your license

A full refund cancels your subscription and revokes the license: IsolaDesk returns to its unlicensed state on your Mac, and you won’t be charged again.

Cancelling instead

Just want to stop paying? You don’t need a refund: cancel anytime in the customer portal or by emailing us. IsolaDesk keeps working until the end of the year you’ve already paid for and no further payment is taken. We don’t refund the unused part of a year after the 14-day windows above.

After 14 days

After these 14-day windows, refunds are no longer automatic. However, your statutory rights remain: if IsolaDesk does not work as described and we cannot fix the problem, you are entitled to a remedy, including a refund where applicable.

Your legal right of withdrawal

Consumers in the UK and the EU normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, this statutory right ends once access is provided, provided you agreed to it. At checkout, you request immediate access to the digital content (your license code is delivered right after payment) and acknowledge that you lose your statutory 14-day right of withdrawal once access is provided. Our voluntary 14-day refund remains available anyway, so in practice you lose nothing.

Chargebacks

Please contact us before disputing a payment with your bank: a refund through us is faster. A disputed payment automatically revokes the license and cancels the subscription.

Contact

support@isoladesk.app — HAVEN GLOBAL SERVICES LTD, First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom. See also our Terms of Sale.